The ULTIMATE Support System!

How many orders have you lost just because they had some doubts and could not contact you!

Now you can have your own state of the art customer support system with all the bells and whistles you expect from a fortune 500 company!

Fully customizable with the look and feel of your site and so easy easy to install that even your kid can do it!

Dear Website Owner:

Your Customer is the key to your business success. With that in mind the biggest cause of lost income is the lack of communication and followup. NEVER be without these two again with LIVE DeskPRO!

Live DeskPRO will create an automated help desk with all the following features:

1. Trouble Shooter:
   
   It has been seen that users face some very common problems. So, instead of asking them separately and answering each of them, it is always better to provide them the answers beforehand.

   For handling this, ‘Trouble Shooter' category is used. Here, admin can add such commonly asked questions with their answers. So that, the user can view them directly before asking them.

   Admin has rights to add new topics by using ‘Add New' option, edit the existing ones, and can even delete them by using ‘View' option.

2. Downloads:

   The files can be uploaded here, which the admin want to be accessible for all his users. As, there is no security measures taken for downloading such files and are also not restricted for a particular user, it is recommended that only such files which don't have any vital information should be uploaded here. Files in any format are accepted.

3. Departments:

   It is always better to receive tickets from customers under some relevant categories, so that they could be managed properly. For this purpose, ‘Departments' section is used.

   It has two options:

   View: This lists all the available departments which can be even edited and deleted.

   Add New: Here admin can add new departments.

   The user logs on a ticket under some department. This makes managing of tickets even easier.

4. Knowledgebase:

   There are also some commonly asked queries for particular product or department. For such queries, which are not very general and can't be included in the ‘Trouble Shooter' category are added here with their answers.

   Through ‘View' all the existing topics can be viewed, edited and even deleted

   ‘Add New' is used to add new topic in the KnowledgeBase.

   The topics can be searched for some given keyword using ‘Search' option.

   This Knowledgebase is accessible to Operators as well as staff for viewing. But Operators has rights to edit and delete them.

5. Announcements:

   At times, admin feels a requirement to inform some upcoming events or even want to share some news with all the users. For this purpose, this category is used.

   Here, admin can add announcements. These announcements are visible to all the users.

   Admin can add new announcements, and can even edit the existing ones. He can even delete the one, whose purpose has been served or which are no more required.

6. Operators:

   Admin can assign multiple operators to help handle the support section. Admin can assign and manage Operators.

   *View : Here all the operators are listed. Admin has rights to edit any information for the operator and can even delete him.
   
   *Add New : This is use for adding a new operator. Always, add a valid email-id as whenever a user sends a new ticket or response for any open ticket, then operator is notified by email also.
   
   *View Performance : This gives an idea about how the Operators are doing their job. As, for a good and profitable business, the customers need to be satisfied. So, it is very important to know, how quick and efficient are our Operator to solve the customer's query.

7. Tickets:

   * Open Tickets : Shows the total number of Open Tickets. Admin can view the details for any such ticket, can even reply to them, and has the rights to close and delete them.
   
   *Closed Tickets : Shows the total number of Closed Tickets. Admin can view the details and the replies by the operator and the user. He can even re-open and delete them at any point.

8. Priority :
   
   Your clients can set the priority of their problems. This shows the importance and the urgency of the ticket to be answered. There are 5 levels of priorities namely:

   * Low (Lowest)
   * Medium
   * High
   * Urgent (Highest Priority)

Similar software to this is sold for over $300.